If you encounter technical issues during a session, here are the steps to help you resolve or minimize these problems:
Common causes
📱 Outdated App Version — Make sure you are using the latest version of the teale app.
🎙️ Permissions Denied — You may have denied access to your camera or microphone. Check your app settings and ensure these permissions are enabled.
⚠️ Unknown Technical Issues — These may be temporary problems or related to your internet connection.
Prevention for future sessions
🔄 Regularly update your teale app.
📷 Check your camera and microphone settings before each session.
🌐 Consider testing your internet connection prior to your appointment.
Still need help? 👋
If the problem persists, please contact our technical support team. Be sure to include the type of device you are using and your browser, if applicable.